Utility Companies, Broadband Companies, Phone Companies, Ohh the pain.

March 8th, 2010

I thought Id’ write this blog purely and simply of the back of not understanding the following 5 things:

1/ Kilowatt
2/ Unit
3/ Water usage
4/ Phone Minutes
5/ Broadband Speed

Now as a cost concious consumer I thought it only right to monitor the amount of services I use, and indeed try to quantify my usage so that I like so many other people would be able to limit my outgoings. So when I am told that I have used ex amount of Kilowatts/Gigawatts/ I want to know I have not been well and truly shafted without any foreplay.
Next time I speak to one of  the terribly trained agents, who insist there is only one also (incompetent supervisor) managing on a floor of 200 people, I shall ask the question TELL ME WHAT A KILOWATT IS?. Could you also explain how long a KILOWATT lasts, so that I can say to my wife, DARLING did you know (He said interestingly) your shower was exactly 2 KILOWATTS.
She would then reply DAVE why don’t you get a life, to which I would reply yes your right DARLING.

Now never before have I become cost conscious, most Directs Debits just leave the account, and we carry on living our lives as normal signing up to anything that enhances it.
For once in my life I want to know what Im getting, not much to ask. Just tell me exactly what Im’getting. It was only today when contacting O2 (short for toilet or sewer water) I was told  that I am no longer recieving Paper Bills, right okay, if my life was not busy enough as it is, you want me to go on yet another website (log in)and hopefully buy something else from your web ad’s.
Okay lets put this into perspective, I want a bill every month, I did not fall out of the sky twenty five minutes ago you will listen to me, and i will not be paying for it.

Can you imagine this: Sending your client an invoice, then charging them for the priviledge.

Broadband speed, this I believe is the biggest legal SCAM out there at the moment apart from lets say BANK CHARGES, PHARMACEUTICAL COMPANIES(Rupert Murdochs son on the board at Glaxo, really what a great job lucky fellow) THE GOVERNMENT, INLAND REVENUE, VOSA, THE POLICE, oh and some charities.(Okay a bit harsh) but fair.

20 MEG Im getting at the moment apparently, so lets see! why did it take me two days to load a JPEG then, whilst at the same time using 400 KILLOWATTS OF ELECTRIC powering the computer.
I am clearly exageratting, but lets face it it sounds better when you exagerate a tad doesn’t it. On a recent call to my great broadband provider, not wanting to point the finger at anyone ccoughacheeem VIRGIN, ohh did that slip out, sorry, they mentioned that it was down to my internet connection and that it can flutuate. Not a problem as long as my bill fluctuates, which it doesn’t.
Im 33, my only concern is when I get to 63, what will my Blood  Pressure be like then, if I am getting wound up now. I probaly would have died of starvation, as I wont have any money left.
This has been the worst three days of my life, I am not normally this petty, however every once in a while we look at the bills, and see what our costs are, and its amazing to think that we never take notice of the true facts. My Rant is over for another year at least when bill chatting rolls around.
I was sent a private message from someone in ADMIN on linkedin, because i used the word RANT in one of my my discussion’s, which was not allowed apparently.

Clearly no sex life there !!!!! So I have decided to end with the word RANT because I can. I also informed the (bored person) that my discussion was essentially propping there group with 700 plus comments, and that should praise me as some type of God or Leader, and that I too would like to have such an important role. PS sorry I did not agree with the post you made on another discussion, bounce me if you wish I will place it in my bothered bag.

David Banks – Sales Genius

Customer service in this country is crap!

March 4th, 2010

I feel rather agitated today because I have been the victim of yet another poor show in customer service whenever I buy something or indeed ask for something.
Whats the solution, sack them all one by one. Could it be that the incentivisation program is set up wrong, or do english people just not want to work.
Why have you got to wait 15 minutes on the phone for your bank to answer it “Doesn’t sound like the listening bank to me” Why does a 7 Million pound TV advert on behalf of a bank claim great things
for there customers, when they don’t do what they claim to. Why not bank the 7 million and still be crap at what you do. I feel sorry for them, what sort of ROI is that, it didn’t work someone screwed up, AGAIN. What with the cost of everything “Here we go I hear you say” I am not paying anymore. Why when I visit the States, I feel important, and when I visit England which is every day, I feel not valued, and want to promply smack the customer service advisor or post office clerk repeatedly with my bag “with the laptop in it”. The frustration for all of us is going to drive me to “Michael Douglas proportions” and I will feel much better when its happened. John Lewis fantastic customer service. They must have had a euphoric moment 25 years ago and said, you know what?? All the customer service in this country will always be crap, what we should do is treat customers properly (because they pay our wages, and we are remotely happy with our jobs, or we could leave because its our choice) we can then charge 20% more for giving them the priviledge of normality. Im’ starting a new training course it called “smiling” and It’s going to make me rich. Part 2 is “Helping People” that’s going to make me  even more money, and the final part is yet to be written. Customer Service Training companies in the UK don’t make me laugh. There not listening guys, your training apart from the exceptional few is toilet. Speaking off toilets, why is the Mans toilet always a Bus ride away from the entrance of the supermarket, when the womens’ is convieniently located right by the door. Please someone explain it. Im not sexist Im’ married to one who agrees with me entirely, and If I do not get off this blog I will probably not have one. Thanks for listening to my bitter Rant. My wifes thinks it is because I have given up smoking, It’s not, we all know the truth.

Working for commission only, why I won’t.

March 2nd, 2010

Over the last few months I have been contacted and asked to work for commission only, I felt compelled to write and explain why I wont, to anyone who cares.

Firstly my immediate question would be to a potential client “Do you work for commission only” the answer will probably be no.

Secondly, my bank would probably have a problem with it as  would my wife.

Thirdly, this gets the relationship off to a terrible start, as there is no trust and all my recent case studies and references from satisfied clients would have not been looked at or even considered.

If we were to talk about ROI, where is the investment from the client?
Does a client care about there business enough to just employ anyone who is prepared to work for commission only. What type of sales person would they really be employing if this was the case.
What would the presentation look like if the sales person, was just interested in selling, and not problem solving or indeed providing a consultative approach that is more effective.
Dangerous stuff – surely the way your company is percieved is integral to the success of it. Maybe not in some peoples eyes.

What about the 16 years experience in which I have learnt the good ways and the bad ways on how to not do it, whats that worth?? Got to be worth something surely.

Does it get sales people motoring by paying them commission only.

Not really it attracts sales people that are motivated by money not the solution, because they need to get paid, and the core reason and goal for that presentation is money… it has to be. Next time you consider a commission only sales person, consider this: What’s the true cost.

My final comment has to be:

” Don’t ask someone to do something you wouldn’t do yourself”

A few more pick you up’s.

January 24th, 2010

Don’t aim for success if you want it; just do what you love and believe in, and it will come naturally. David Frost

3 minutes ago from web

“Successful sales people love what they do”, & “No” today only means “No” today. It does not mean “No” tomorrow

4 minutes ago from web

Think about whether you want to “hire” the prospect, not be desperate to close a deal. Act like a peer not a sycophant -Alan Weiss

4 minutes ago from web

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” Zig Ziglar

4 minutes ago from web

Different isn’t always better, but better is always different!–Tony Little

5 minutes ago from web

A winner never quits and a quitter never wins

5 minutes ago from web

The Second Mouse Gets the Cheese

5 minutes ago from web

Do or do not, there is no try. Yoda, Jedi Master

5 minutes ago from web

The customer holds the scorecard. At the end of the day it doesn’t matter how good you think you did.

6 minutes ago from web

“Insist on yourself. Never imitate.” (Ralph Waldo Emerson) “When in doubt, do something.” anonymous

6 minutes ago from web

Focus on thing you can influence.

6 minutes ago from web

” Make Friends Make Money” – David Banks

7 minutes ago from web

Fortune and love favor the brave. – Ovid

7 minutes ago from web

No matter what else is going on in your day, put a smile on your face before you make that call.

7 minutes ago from web

if one can do it, another can do it.

7 minutes ago from web

The man on top of the mountain did not fall there.

9 minutes ago from web

Big Shots are just little shots that keep Shooting !!

9 minutes ago from web

“Even if you’re on the right track, you’ll get run over if you just sit there.”

9 minutes ago from web

“Those who say it can’t be done are usually interrupted by others doing it.” – James Baldwin

9 minutes ago from web

Whenever there’s a storm out, there are people that hide and seek shelter, and others build windmills…

10 minutes ago from web

Can not resist: He who speaks next is dead. Listen!

10 minutes ago from web

Champions are people with ordinary ability and extraordinary determination.

10 minutes ago from web

Never say never!

11 minutes ago from web

Learn to listen. Opportunity sometimes knocks very softly. – Jackson Bro

11 minutes ago from web

A great leader’s courage to fulfill his vision comes from passion, not position – John Maxwell

11 minutes ago from web

“Life is what happens while you are making other plans” John Lennon

11 minutes ago from web

Things may come to those who wait, but only what’s left behind by those that hustle. — Abraham Lincoln

12 minutes ago from web

“Attitude determines Altitude”

12 minutes ago from web

When you change the way you look at things, the things you look at change.

12 minutes ago from web

Whether you think you can do something, or you think you can’t…you’re absolutely right.

13 minutes ago from web

Trouble is only opportunity in work clothes. ~~ Henry Kaiser If you’re going through hell, keep going. ~~ Winston Churchill

14 minutes ago from web

Your good is not good enough

14 minutes ago from web

David Banks Telemarketing, next generation, lead generation.

8:26 PM Jan 15th from web

Inject true energy into your sales operation {this is selling} www.davidbanksconsultancy.co.uk

2:12 PM Jun 23rd, 2009 from web

In the Uk we should sell our products and services like the americans. The trouble with UK is too much process, not enough personality.

Motivational quotes when you need a sales pick me up

January 24th, 2010

“Be Proactive – Proactive people carry their own weather with them – whether it rains or shines makes no difference to them. Their honor is greater than their moods.”

Give your Business a Sales Blast in 2010

December 15th, 2009

Many Busineses are hanging on for next year with a degree of hope that things will improve. Maybe they will, maybe they won’t.

In my experience the Businesses that suffer are the ones that don’t adapt to economic change, nor do they explore other Sales avenues. Instead they rely solely on existing Business. When your competitor’s are fighting harder for Business, and looking at all angles, what is your company doing to remain “Competitive” Do not be a statistic of the recession, and don’t sit back and think that it will happen. Explore the opportunities.

Allow me to show you an alternative for next year with a one to one session.

Evening one to one sessions available @ £125.00 inc full report.

07738 974 033   Contact David Banks 07738 974 033

Sales Management Consultancy has just evolved

October 3rd, 2009

At David Banks we are changing the way companies perceive consultancy. Anybody can tell a company what to do and how to do it. At David Banks we are not only advising companies on there sales proposition and implementing change for the better, we are also helping our clients understand what it takes to win business in turbulent economic times. We do this through our many services at David Banks Consultancy. Much more than that we can also offer to sell a customer’s product or service for them on their behalf, enabling results straight away that can help a business position itself strongly within a storm

No death by Powerpoint, No management speak, just training services and consultancy that works. simple. Brought to you by people that have been involved in selling, not people with big words.

Absolutely Shattered

October 2nd, 2009

David is still up, and working like mad on his linkedin profile. David is trying to get a video on there by 3.00am.

Great Quotes

September 22nd, 2009

“When a person applies enthusiasm to his job, the job itself will become alive with exciting new possibilities”

Norman Vincent Peale

Ice to the Eskimo

September 22nd, 2009

He could sell ice to the Eskimo’s?

Not if the ice has melted he won’t !

Meaning: If a companies product or service is far more inferior than that of its Competitors, even the most capable salesperson will struggle.

David Banks 2009