Banksys' Blurb!

I feel rather agitated today because I have been the victim of yet another poor show in customer service whenever I buy something or indeed ask for something.
Whats the solution, sack them all one by one. Could it be that the incentivisation program is set up wrong, or do english people just not want to work.
Why have you got to wait 15 minutes on the phone for your bank to answer it “Doesn’t sound like the listening bank to me” Why does a 7 Million pound TV advert on behalf of a bank claim great things
for there customers, when they don’t do what they claim to. Why not bank the 7 million and still be crap at what you do. I feel sorry for them, what sort of ROI is that, it didn’t work someone screwed up, AGAIN. What with the cost of everything “Here we go I hear you say” I am not paying anymore. Why when I visit the States, I feel important, and when I visit England which is every day, I feel not valued, and want to promply smack the customer service advisor or post office clerk repeatedly with my bag “with the laptop in it”. The frustration for all of us is going to drive me to “Michael Douglas proportions” and I will feel much better when its happened. John Lewis fantastic customer service. They must have had a euphoric moment 25 years ago and said, you know what?? All the customer service in this country will always be crap, what we should do is treat customers properly (because they pay our wages, and we are remotely happy with our jobs, or we could leave because its our choice) we can then charge 20% more for giving them the priviledge of normality. Im’ starting a new training course it called “smiling” and It’s going to make me rich. Part 2 is “Helping People” that’s going to make me  even more money, and the final part is yet to be written. Customer Service Training companies in the UK don’t make me laugh. There not listening guys, your training apart from the exceptional few is toilet. Speaking off toilets, why is the Mans toilet always a Bus ride away from the entrance of the supermarket, when the womens’ is convieniently located right by the door. Please someone explain it. Im not sexist Im’ married to one who agrees with me entirely, and If I do not get off this blog I will probably not have one. Thanks for listening to my bitter Rant. My wifes thinks it is because I have given up smoking, It’s not, we all know the truth.

Over the last few months I have been contacted and asked to work for commission only, I felt compelled to write and explain why I wont, to anyone who cares.

Firstly my immediate question would be to a potential client “Do you work for commission only” the answer will probably be no.

Secondly, my bank would probably have a problem with it as  would my wife.

Thirdly, this gets the relationship off to a terrible start, as there is no trust and all my recent case studies and references from satisfied clients would have not been looked at or even considered.

If we were to talk about ROI, where is the investment from the client?
Does a client care about there business enough to just employ anyone who is prepared to work for commission only. What type of sales person would they really be employing if this was the case.
What would the presentation look like if the sales person, was just interested in selling, and not problem solving or indeed providing a consultative approach that is more effective.
Dangerous stuff – surely the way your company is percieved is integral to the success of it. Maybe not in some peoples eyes.

What about the 16 years experience in which I have learnt the good ways and the bad ways on how to not do it, whats that worth?? Got to be worth something surely.

Does it get sales people motoring by paying them commission only.

Not really it attracts sales people that are motivated by money not the solution, because they need to get paid, and the core reason and goal for that presentation is money… it has to be. Next time you consider a commission only sales person, consider this: What’s the true cost.

My final comment has to be:

” Don’t ask someone to do something you wouldn’t do yourself”